Job Description

The Training and Development Manager is responsible for leading the design, delivery, and management of all employee learning initiatives across the organization. This role ensures employees have access to the knowledge, skills, and tools needed to excel in their roles and supports a culture of continuous learning and development. The manager will oversee knowledge management, onboarding, ongoing professional development, and training events while leveraging our LMS (LearnWorlds) to track and optimize learning outcomes. 

Key Responsibilities: 

Knowledge Base Management 

• Collect, organize, and maintain internal knowledge, including processes, best practices, how-to guides, and FAQs. 

• Ensure that the knowledge base is accurate, up-to-date, and easily accessible to all employees. 

• Collaborate with department leads and subject matter experts to capture critical knowledge and continuously improve content. 

• Promote knowledge base usage to encourage self-service learning and reduce repeated questions. 

LMS Management (LearnWorlds) 

• Build, manage, and maintain training modules, including user access, learning paths, and progress tracking. 

• Develop and upload new training content based on identified learning needs. 

• Monitor engagement and completion rates, using data to optimize course structure and learner experience. 

• Ensure LMS content aligns with company goals, workflows, and core values. 

Onboarding Training 

• Lead hands-on onboarding programs for all new hires to ensure smooth integration. 

• Deliver interactive training sessions covering company policies, processes, tools, and role-specific skills. 

• Provide guidance and support to new employees, helping them apply knowledge to their daily work. 

• Continuously improve onboarding programs based on feedback and evolving business needs. 

• Assign and manage role-specific courses and assessments (AQ, Netsuite, SEFA). 

Employee Continuous Development (Hard/Soft Skills) 

• Design and deliver ongoing professional development programs for employees across all levels. 

• Address both hard skills (technical, product knowledge, compliance) and soft skills (communication, leadership, teamwork, problem-solving). 

• Assess training effectiveness, track outcomes, and adjust content or delivery methods as needed. 

• Promote a culture of continuous learning and growth within the organization. 

• Coordinate leadership training programs. 

Training Event Coordination 

• Plan, schedule, and manage training workshops, seminars, and learning events (in-person and virtual). 

• Collaborate with department heads and subject matter experts to ensure relevant and impactful sessions. 

• Track attendance, engagement, and feedback to inform future programs. 

• Communicate training opportunities effectively to drive participation and adoption. 

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