Job Description

Job Description

Job Description

Accountability: This person ensures all customers, both internal and external, are properly serviced in the customer service environment. Customer’s requests are fulfilled accurately, efficiently and on time to the highest standards and to the Customer Service Code of Conduct.

Responsibilities:

• Timely and accurate processing of all incoming orders via fax or email in accordance of stock levels and lead times.
• Maintaining and updating order confirmation contacts.
• Verification of order confirmations.
• Maintaining and publication of Customer Shutdown list.
• Ensuring all incoming customer emails are responded to in a timely manner.
• Freight/Short Shipment/Incorrect shipment complaints and follow ups.
• Miscellaneous – any other request made by the manager that is work related.

Qualifications: Education: High School Graduate or GED and must be at least 18 years of age. College degree preferred.

Experience: Minimum of 3 years of Customer Service experience at ASA or equivalent.

Knowledge / Skills:

• Must be extremely detail oriented
• Advanced knowledge and use of Microsoft Office (Excel, Word, etc)
• Must have excellent computer entry skillset
• Must be able to communicate with internal and external customers, both verbally and in written form
• Must be able to multi-task
• Able to resolve conflict

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