Job Description
Position Summary
Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops the team to provide excellent internal and external service, build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.
Position Title
Restaurant Manager
Job Code
RORM20
Reports To
District Manager
Exemption Status
Exempt
Department
Restaurant Field Operations
Key Duties / Responsibilities
Internal Service: Recruit, select, train, develop, and evaluate restaurant employees; monitor staffing levels; ensure training systems are fully implemented; identify and develop internal candidates for management positions; create an “employee friendly” environment; motivate and inspire employees; treat all employees with respect and dignity; recognize and reward performance.
External Service: Manage daily activities to achieve operational excellence; provide an exceptional guest experience through training and accountability; respond to guest concerns promptly; maintain brand image through cleanliness, maintenance, and service; serve as a role model for guest service.
Sales & Profits: Analyze operational and financial performance using tools such as I&E, quality and service reports, health inspections, and HACCP; identify trends and implement action plans; focus on increasing sales and profitability via the SPC; monitor costs, budget adherence, and restaurant goals.
Selection Skills / Qualities
Fostering the Culture: Demonstrates passion, integrity, honesty, and trust; respects employees and guests; actively listens and communicates clearly.
Training / Coaching / Development: Motivates and inspires; trains, coaches, provides time for learning; develops potential for promotion; offers timely performance feedback.
Guest Focus: Passion for high‑quality guest experience; manages a fast‑paced environment.
Food Quality / Safety: Strong awareness and commitment to quality, safety, and cleanliness.
Business Management: Adapts to multiple demands, prioritizes, delegates, and follows up; maintains urgency and strong organizational skills.
Other duties: Perform related tasks as directed.
Qualifications
Education: High School Diploma, G.E.D. or equivalent required; Associate’s or Bachelor's degree preferred.
Experience: Internal Promote – minimum 1+ years as Associate Manager or 2 years as First Assistant Manager; must be 100% certified in all workstations. External Recruit – minimum 3 years managing a service concept with full P&L responsibility.
Knowledge / Skills / Abilities: At least 18 years old; must complete Manager training classes; ServSafe certified; proficiency in English (reading, writing, speaking); basic math skills; analytical, organizational, and planning abilities; self‑starter; PC and related software proficiency; valid driver’s license and personal vehicle for bank deposits and travel; ethical behavior.
Physical Requirements: Stand/walk 85%‑95% of shift; lift 10‑65 lbs; move freely throughout the restaurant; operate equipment and drive; use keyboard.
Competencies: Customer Focus; Managing Ambiguity; Learning on the Fly; Problem Solving; Composure; Confronting Direct Reports; Developing Others; Ethics and Values; Hiring & Staffing; Integrity and Trust; Managerial Courage; Motivating Others; Priority Setting; Drive for Results; Self‑Knowledge; Sizing‑Up People; Building Effective Teams; Managing Vision and Purpose.
Reasonable Accommodation
Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
Legal Notice
Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment‑related disputes to binding arbitration and forgo proceedings before a jury in court.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management and Manufacturing
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Job Tags
Full time, Shift work,